Please ensure your shipping address, name and email are in English and correct. We are not responsible for orders with incorrect information, for stolen packages, packages marked as "delivered" or packages damaged in transit. If your package is returned due to an incorrect address, reshipment costs will apply.

Orders are sent as Tracked and/or Signed based on the delivery location and carrier. All orders ship from the United Kingdom.

Tracked orders include a tracking number, which will be emailed to the address you provided at checkout once the order is dispatched.

 

PROCESSING TIME

We endeavour to dispatch all orders within 3-5 business days.

Orders placed on a Friday, Saturday or Sunday will be shipped within the following 3-5 business days.

We do not deliver on public holidays. Any orders placed on a public holiday will be dispatched on the following business days.

 

ESTIMATED DELIVERY TIMES

Shipping times are not guaranteed and are estimates only.

Once orders are dispatched and you receive your tracking number, please allow 3-5 business days for shipping within the United Kingdom.

For international orders, please allow up to two weeks for processing and shipping.

The Royal Mail in the UK typically takes 6-8 working days to deliver a package to its destination country. However, customs processing in your home country may extend delivery times, depending on your location and chosen shipping method. Consequently, we cannot specify the exact delivery date. Note that approximate shipping times and online tracking notifications are not always guaranteed. Once your package is handed over to the UK postal service, we have no control over its delivery speed.

We are not liable for any domestic orders/packages or once they leave the United Kingdom.

Please note that global pandemics may cause postal service delays beyond our control. We are not responsible for delays due to customs or the postal service’s delivery times.

 

REFUNDS, EXCHANGES AND CANCELLATIONS

All sales are final. We do not accept refunds, returns, exchanges or cancellations.

If you have any questions or concerns about your order, please contact us within 48 hours of receiving your parcel via our contact page.

 

CUSTOM FEES & CHARGES

We are not responsible for customs fees, handling fees, import taxes or duty charges. These are your responsibility and are not included in our pricing.

By purchasing from our store as an international customer, you agree to pay any applicable customs fees, handling fees, import taxes and duty charges at pickup or delivery.

If customs fees are not paid and the package is returned, it will be considered abandoned.

 

PRE-ORDERS

If you purchase a pre-order product from our store, it will be shipped once the product is available. Please check the estimated shipping date on the product page if provided. To stay up-to-date with pre-order items, sign up for our Magic Mail and you will be notified when your items are in stock and ready to be shipped.

When you place an order that includes both pre-order and in-stock items, the entire order will be shipped together on the pre-order product's availability date. If you need the in-stock items sooner, we recommend placing separate orders.

 

WHOLESALE ORDERS

Wholesale orders are arranged via email before placing an order. By placing a wholesale order with Valchemy Art, you agree to our Store/Shipping Policy and Wholesale Terms and Conditions automatically.Please fill out our Wholesale Enquiry form for more information.

 

CONTACT US

Please contact us via our contact page with any questions related to orders.

Welcome to Valchemy Art’s Privacy Policy. We value your trust and are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information both online at valchemyart.com and offline when you provide information to us.

ACCEPTANCE OF TERMS

By visiting valchemyart.com or providing us with information offline, you agree to the terms of this Privacy Policy, our Terms & Conditions, and our Store Policy. If you do not agree with any of these terms, please refrain from using our website.

INFORMATION WE COLLECT

We collect information necessary to fulfill your orders and provide our services. This includes your name, email address, postal address, payment information, and details of the products you order. Additional information may be collected if you contact us directly for custom orders, photography services, or wholesale inquiries.

Any personal information you provide, such as name, address, phone number, and email address, is treated confidentially and will not be shared, sold, traded, or rented to third parties.

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT

We use your information to provide and improve our services, fulfill orders, settle disputes, and provide customer support. With your consent, we may also send you marketing communications. We may need to retain your information to comply with legal obligations or enforce agreements.

INFORMATION SHARING AND DISCLOSURE

We share your information in limited circumstances:

  • With Shopify and other service providers to fulfill orders and provide services.
  • In business transfers if Valchemy Art is sold or merged.
  • When required by law, to enforce policies, prevent fraud, or protect the rights and safety of our customers.

DATA RETENTION

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

CHANGES

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and operational reasons.

CONTACT US

If you have any questions about our Privacy Policy, please contact us via our website’s contact page.

This website is operated by Valentina trading as Valchemy Art. Valchemy Art (“Valchemy Art,” “we,” “us,” or “our”) welcomes you. We invite you to access and use our website. Please read our Terms and Conditions, Store Policy, Privacy Policy and Frequently Asked Questions carefully before using our website www.valchemyart.com

 

By browsing the public areas, accessing and using our website and/ or purchasing something from us you, (“you,” “buyer,” “customer,” “visitor,” “client(s)”) acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, including those additional terms of Service and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including, without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.


We provide visitors to our Website (“Visitors”) access to the Website subject to the following Terms and Conditions, which may be updated by us from time to time without notice to you.


Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Any person who wishes to purchase a product or service through our Website is agreeing to the terms of this Agreement and the accompanying Terms and Conditions of Purchase concerning such product or service. In the event of any conflict between the terms of this Agreement and the Terms and Conditions of Purchase, the Terms and Conditions of Purchase shall control.

 

SECTION 1 - WEBSITE GUIDELINES

By viewing our Website, you agree to comply with these Website Guidelines (the “Website Guidelines”) and that:

You will comply with all applicable laws in your use of this Website and will not use the Website for any unlawful purpose;

You will not share, upload, post, email, transmit or otherwise make available any content that:

infringes any copyright, trademark, right of publicity, or other proprietary rights of any person or entity

We reserve the right, in our sole and absolute discretion, to deny you access to the Website, or any portion of the Website, without notice, and to remove any content that does not adhere to the Website guidelines.

 

SECTION 2 - COPYRIGHT STATEMENT

This website www.valachemyart.com and its content is copyright of Valchemy Art - © Valchemy Art 2024. All rights reserved.

Any redistribution or reproduction of part of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

SECTION 3 - INTELLECTUAL PROPERTY

www.valchemyart.com contains material, such as videos, photographs, text, graphics, images, and other material provided by Valchemy Art (collectively referred to as the “Content”).

Visitors may view all publicly available Content for their own personal, non-commercial use. Buyers who have purchased any product or service, may download onto their machines and view any Content contained in such purchased product or service for their own personal, non-commercial use. Other than as expressly outlined in the immediate two prior sentences, you have no other rights in or to the Content, and you will not use the Content except as permitted under this Agreement. No other use is permitted without the prior written consent of Valchemy Art. Valchemy Art retains all rights, titles, and interests, including all intellectual property rights, in and to the Content. You must retain all copyright and other proprietary notices contained in the original Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of the Content on any other website, social media page, or in a networked computer environment for any purpose is expressly prohibited.

If you violate any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content. Failure to comply with this Agreement will result in billing and legal action.

 

SECTION 4 - ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 5 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 6 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

SECTION 7 - MODIFICATIONS TO ANY PRODUCTS, SERVICES AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 8 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.

We have made every effort to display as accurately as possible the colours and images of our products that appear in our online store. We cannot guarantee that your computer monitor display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 9 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Store Policy.

 

SECTION 10 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 11 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

 

SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

 

SECTION 13 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

 

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 15 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Valchemy Art, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Valchemy Art and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

 

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 19 - TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 20 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

 

SECTION 21 - GOVERNING LAW

These Terms and Conditions are made under and will be governed by and interpreted in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.

 

SECTION 22 - FEES AND PAYMENT

As consideration for any purchase you make on our online Website and any purchases made offline, you shall pay Valchemy Art all applicable fees and taxes. We (or our third-party payment processor) shall authorise your credit card, bank account, or other approved payment facility you provided during the registration process for the full payment of the fees and any applicable taxes, and you hereby consent to the same. You must provide current, complete and accurate billing and credit card information.

 

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

 

SECTION 24 - CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us via our contact page.